Blooms by Eberé, 68 Northfield Ave W13 9RR

Name: James Clifford
Rating: 1
Review: Really disappointing customer service. We went into the store and asked about a very simple bouquet for a wedding. We were looking for something simple – 7 white roses to be picked up the morning of the wedding, in about a month’s time. We were quoted at £25 and paid it on the day.However, we then received a call letting us know that, because it was for a wedding, the price had to be a minimum of £50. No change in the style of bouquet or anything but just that a wedding has a mark up – this is blatant profiteering but somewhat acceptable given that this does seem to be the market rate. What was not acceptable, was that the person who called never apologised for the mistaken price and was frankly quite rude on the phone. We said ok, in that case can we have a refund as if it’s £50 we had seen nicer bouquets in other nearby shops (Blake’s Florist beside West Ealing station did an amazing bouquet my wife was really happy with in the end). They stated we would have to come in for a refund to be processed.When I went in they then proceeded to process a refund in front of me without needing my card or any details from me, so the refund could’ve bee processed without me there meaning that they further wasted my time by making me come to the store for no reason. When I pointed this out the person did apologise but frankly the whole situation was terribly handled. I would strongly recommend not using this flower shop for a wedding or any event that you want to associate happy memories with.
Date: 3 months ago